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Question
I have received the the products which I ordered. And I read the email you sent me other day. Thank you very much for the stuff and samples! By the way, as I mentioned before, I have all kinds of acne problems on my face. And one is the "milia seeds" you explained on someone's question. (I am sure they are whiteheads because they are hard and only be able to pricked by needles.) I want to know why I cannot get rid of these...I don't sweat that much and using good products for the skin care. Is it something to do with hormone balance, too? Is there anything I should avoid? Because of the milia seeds, pores are enlarged on my face. When I use needle to clean them, the pores open up like holes which I am not sure what to be followed to apply (torner or cold water or alcohole)? I will appreciate your advise, always. Sachiko

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Answer
Hi Sachiko, Milia seeds (whiteheads) are accumulations of salt from sweat over a long period of time. Sweating process need not necessarily be seen from outside of skin. Even if you didn't notice much sweat (water) yourself, there are still sweat being excreted and evaporated at any moment. When you didn't use the correct skincare method and didn't use good and effective cleansers (and worse still using creams unknowingly with high viscosity wax contents) for a long time, the sweat could not excrete well, and thus, salt from sweat accumulates underneath your skin forming salt crystals (that is your milia seeds). These aren't easy to rid off. It will take time. Our scrub is effective for this purpose. But, as I say, it will take time, as milia seeds are not like blackheads. They are hard salt crystals embedded in tiny sweat pores (sweat pores are much smaller than hair pores). And since sweat pores do not have hairs, like hair pores, they are closed up once they are clogged for too long. The hair in hair pores would at least prevent the hair pore from closing up entirely. So you need some patience to treat milia seeds. When you alternate our scrub with the blackhead remover gel in the night routine, and use our cleanser for the day routine, you should see your milia seeds gradually disappearing over a few months. Pricking is not advisable, as it will cause scarring. Afterall, it is not the correct long term solution, if you allow them to continue to accumulate by using wrong cleansing items and wrong cleansing routine. Soap should be avoided now. The alkaline salt contents in soap will make your condition worse. I will advise you when you are able to start using soap. Once your pores are cleared and clean, let me know. I'll recommend you some effective astringent products to tighten pores. In the meantime, your main task is to continue your daily and nightly routine faithfully, adhering to our instructions closely.
Best Regards: Pierre

Question

How can I get rid of comedones such as whiteheads -- tretinoin, clindamycin, alpha and beta hydroxy acids, benzoyl peroxide, glycolic acids all don't work!!!
(submitted by alias: charley)

Answer
Hi Charley,
comedones and whiteheads are two different things. Comedones are blackheads (although they can be white, before oxidation and accumulated for not too long a time) which are debris that clogged the hair-pores. Whiteheads are milia which are hard grain-like crystals that clogged the sweat pores. While Comedones have protruding exposed heads (tips), whiteheads (milia) do not have any exposed heads.

Yes, you are right. Tretinoin, clindamycin, alpha and beta hydroxy acids, benzoyl peroxide,and glycolic acids, all don't work.

You can try a set of our samples in our trial kits which we are confident will help solve the most part of your problem.
Best Regards: Pierre

Question
I have Whiteheads on both side of my face. I have tried so many Acne products, and so far none of them help. Any suggestions will be greatly appreciated.
(submitted by alias: Duong)

Answer
Hi! If you are having whiteheads (milia in medical term), anti-Acne products wouldn't help much. Well, although most anti-acne products do have anti-bacterial/anti-phlogistic actions which do help keep your skin clear of bacterial spread, they won't clear the milia seeds clogging your sweat pores. Whiteheads are very hard substances that clogged the pores. Some people remove them by pricking with a sterylized needle, but it's not advisable. Our range of products( particularly, item nos. 31-0 and 011, 211, 311) can help but will take more time than for clearing blackheads( comedones). Blackheads are wax-like softer substances than the rice grain-like whiteheads. However, if, just in case you got mixed up, and what you mean is actually comedones (which is actually blackheads even if they are still white), then you will find the above-mentioned very effective. Have a Blessed Christmas and a Prosperous New Year!
Best Regards: Pierre

Question
Everyone including a lady who did my facial at Adrien Arpel say I have beautiful skin, I would say I do
but I do notice tiny whiteheads around my cheeks and under my eyes this beautician said there is nothing I can do, is this true?  Can you let me know what I can do to get rid of them?  and how about dark undereye circles
besides sleep and make-up? Also since we are on the subject of facial features I noticed that my face is
small is there any way I can fatten up just my face or de-empathize it's narrowness that to
me looks gaut?

Thank you,

complimented yet unsatisfied

Answer
Hi Demi,

Whiteheads are milia seeds. They are embedded. Unlike blackheads which can be quite easily squeezed out,
whiteheads have to be pricked out with a sterylized needle. They are primarily accumulated sweat waste, and
salt from sweat and soap-based products that clogged the sweat pores, and are as hard as rice grains. Treatment will not produce results as fast as for blackheads, but will be gradual. Avoiding the use of soap, and using an effective cleanser that really cleanses, and application products that do not promote cloggings to the pores helps.

Dark undereye circles may be due to natural deep-set eyes which can only be conceal by makeup. If they were
not born with, then adequate rest, sleep, and frequent eye massage will certainly help. Besides, makeup is the fastest way to conceal them. Apply a shade or two lighter( of foundation cream ) than the other
surrounding areas of your face.

Likewise, for your small facial features, the best solution is again makeup. Apply a brighter shade around
the narrow parts of your face. I do not know of any effective means of puffing up narrow facial features by
way of skincare products applications.

Regards: Pierre

Question
I like to know if the wondergel works for the whiteheads too.  I also would like to know if a toner really is a must? And would I do any wrong if I use a mask twice or thrice a week.
Thanks

(submitted by alias: Adrian)


Answer
Hi Adrian,

If you refer to the real 'whiteheads' correctly (which means milia seeds), the answer is no. Whiteheads (milia seeds) are embedded in sweat pores. They are as hard as rice grains, and cannot even be squeezed out, unless pricked with a needle (sterilyzed). If, however, you refer to them to mean the pre-oxidized blackheads (which most laymen commonly referred to them erroneously) that clogged the hair pores, then the
answer is yes.

By the way, for milia seeds, although it is very difficult to remove them, it is possible to soften and dissolve them gradually over a long period of time by using good and effective cleansing products.

Toners were often erroneously referred to as astringents. Toners are aqueous products (primarily water) with other active ingredients for some other specific purposes. Basically, after cleansing (especially with soap or any soap-based product), the epidermis will dehydrate to some extent. Following up with a toner will help to wet the skin, thus compensating the moisture loss. This helps prevent any overactivity of oil production that would otherwise be physiologically activated when skin was dehydrated by the soap. Some manufacturers include humectants (moisturizing agents) in toners to enhance moisturizing properties, while some will incorporate astringent ingredients to help tighten pores. For Japanese products, toners (or they would often refer to them as fresheners) can actually mean a mild liquid soap or mild emulsifying agent. They are used as a followup after using
a cleansing cream. The cleansing cream is usually so greasy and tacky, that requires another second cleansing to remove these tacky stains. This 2nd cleanser is disguised as a toner (or freshener), and the user is told to wet it on a cotton pad and wipe over the face and neck after cleansing with their cream cleanser.

However, the concentration of the active ingredients that are incorporated to render the toners really effective in its properties' claims varies from one manufacturer to another. As such, you will find some are effective while others are not.For Pierre Chenxu line, we made active toners to treat specific problems, as follows:

Code  Description            Skin Type         Fl.Oz ML   
---------------------------------------------------------------------
60    Myrrh Toner         [Acneic]          4.59  130 
62    Witch-Hazel Toner      [Oily]            4.59  130   
63    Camphor Toner          [Clogged-Pores]   4.59  130   
66    Aloe Toner             [Dry]             4.59  130   
67    Licorice Toner         [Sensitive]       4.59  130   
68    Vitamin C Toner        [Pigmented]       4.59  130   
69    Collagen Toner         [All]             4.59  130   

So whether a toner is a must, depends largely whether it's really effective. Most toners also contain a high percentage of ethyl alcohol in order to help preserve the product (due to water-borne microbials since it's a aqueous product). Since toners are to be left on the skin, the presence of alcohol contents will dehydrate the skin in the long run. Pierre Chenxu toners, however, are manufactured with a unique process that requires absolutely no ethyl alcohols.

Masks are supposed to have treatment properties for some specific flaws, or for improving the complexion.
Again, like toners, how effective they really are as claimed depends on the types of active ingredients used and their concentrations. Whether it should be used two or three times a week depends on the manufacturer when the product was first formulated. I'd like to caution, however, that many manufacturers have not really done proper tests on real life cases to determine the proper usage. As such, their recommendation may
not be reliable. You are still the best judge yourself. Even if they could establish reliably the recommended usage guide, it  will still just be a guideline for average users. Everybody's constitution is different, and their reaction to any product also differs. So, again you are still the best judge yourself.  If using one time more seems to produce side effects or counter  its indication, then use less, and vice versa.

One more note of caution. Some companies produce masks in powdered form for mixing with water. The resulting mixture is like clay, and when applied it hardens within 5 to 20 minutes.  It can be warm or cold. Such masks are better avoided. The hardened clay is porous. As the water in the mixture begins to evaporate and dry up, it sucks away the moisture from your skin,  thus, causing dehydration. Despite whatever claims they made that it will get your skin moisturized, etc.. it will still suck away your skin's moisture and cause dehydration!!!  They have no basis to support their claims. Some of these categories of masks will even heat up on your skin as it dries up upto about 40 deg Celcius. To some more sensitive skin, it's enough to cause burn, which will eventually develop into brown  patches of hyper-pigmentations. For others, there's a risk of even causing a stroke! As your face heats up, facial blood vessels will be dilated, allowing an abundant amount of blood to rush up to the face (and of course the whole head as a result). If this is performed while in a lying position, the risk is even higher. The sudden surge of blood might cause one of the tiny arteries or veins to burst. So don't take chances
! Many beauticians/aestheticians are just too bold (due to lack of knowledge). They sell these products and perform treatments without any slightest clue of their possible dangerous outcome.

For the Pierre Chenxu line we have the following active masks, each for a specific purpose:

  Code  Description                  Skin Type   Fl.Oz  ML   
----------------------------------------------------------------------
50    Multiherbal AC-Mask          [Acneic]    1.41   40   
51    Sage Purifying Mask          [All]       1.41   40   
52    Witch-Hazel Astringent Mask  [Oily]      1.41   40   
56    Aloe Moisturising Mask       [All]       1.41   40   
57    Azulene Soothing Mask        [All]       1.41   40   
58    Horseradish Lightening Mask  [Pigmented] 1.41   40   
59    Herbal SR Mask               [Scar]      1.41   40   

If you would like to have a set of samples for your skin type, please email your postal address and details of your skintype and skin flaws, age, etc..

Regards: Pierre

Question
I am an 18 years old female. I take a shower everynight and wash my face in the shower. I run on a treadmill for 20 min. every other day. I don't wear much make-up just base, and powder. My zit starts out as a big red bumb, them it turns into a 'whitehead' which I can never pop what do I do? I have very pail senstive skin. The only thing I could think of is maybe I don't get enough sleep or my make-up. My base is for sensetive skin and so is my powder. I don't understand I take very good care of my skin but yet it still breaks out. I have just ordered your WonderGel so I hope that works. Why don't you sell it in U.S.A? Thank You
(submitted by alias: Malice1)

Answer
Hi Malice1, It's not good to wash your face in the shower. If you use a soap-based cleanser (or worse still your hair or body shampoo) it will dehydrate your skin externally, and causes your skin to physiologically compensate for the loss of oil and moisture by enhancing your sebum production activity. Soap contains salt as part of its ingredients, which will also harden up your oil secretions, thus causing your pores to be clogged by hardened secretions. Meanwhile, the increase activity in oil production underneath your skin will cause more oil to be accumulated (since your pores are clogged) resulting in more clogged pores and coarse skin. Also, never allow your shampoo to drain down from your hair (carrying all the dirt and bacteria along) to your face. External dehydration causes skin to rupture and avail itself to bacterial invasion. All these resulted to your breakouts, once your body feels weak due to stress or lack of rest/sleep. If you were to use a cream cleanser in shower, then it will have no cleansing effect at all, once the cream is mixed and diluted with water. Thus, your skin's dead cells and debris were left to accumulate, resulting to status quo. Drink plenty of plain water and have adequate sleep and rest will help a lot. Zits will not form into 'whiteheads', medically known as milia seeds. Zits are caused mainly by blackheads (though they may not necessarily appear black. They turn black only over a long period of time upon oxidation. The medical term for Blackheads is Comedones. Whiteheads are as hard as rice grains though much tinier, and cannot be easily squeezed. You need to prick it with a sterilized needle. Whiteheads are mainly formed in sweat pores, unlike blackheads which are found in hair pores. Whiteheads, being more stubborn and embedded deep in the tinier sweat pores is more difficult to treat, but over time they still can be rid off, with good proper skincare routine and efficacious skincare products. Your current sensitive condition is also enhanced by dehydration caused by improper cleansing. Without proper cleansing (correct method and effective cleansers) makeup should be avoided for the time being. Makeup contains colored pigments (Iron Oxides) which are hard grainy substances that will certainly clog your pores even more. However, if you do have an effective cleanser to effectively remove them daily, then it's not a problem to use them. Wondergel does help in removing your clogged pores more effectively, but it cannot be used daily as a cleanser. Three times a week is recommended, not more. For your current condition, if you are prepared to take my advice, I would like to recommend you a set of 4 to 5 items, You will need to stop using all other products to see rapid improvements. If you want me to proceed with sending the samples, please let me know. By the way our products are already sold in the US online since early this year. We have also a couple of customers who have applied to become our distributors after being convinced of and having full conviction in our product quality and efficacies. You are also welcome to apply as one of our valued distributors later when you are convinced of our product quality and efficacies. We grant distributorships only to our customers, because they can then represent our products with genuine conviction, after being convinced themselves first.
Regards: Pierre


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