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100% Satisfaction Guarantee
We offer an 30 day unconditional, money-back guarantee. If not completely satisfied with any Pierre Chenxu USA products, simply return the items to us for a refund or exchange within 30 days from date your order was delivered to receive a full refund (less shipping & handling charges paid).
PLEASE NOTE: Money-back guarantee applies only to RETAIL ORDERS, and NOT TRIAL KITS.
If you prefer an exchange, please call or email us and we would be happy to recommend
the best products for your skin type and condition.
Returns and Exchanges
Please send us your name, email address & order number along with the product to :
Pierre Chenxu USA Inc.
375 NW Gilman Blvd Suite C-101
Issaquah, WA 98027
Attention: Returns/Exchanges
We always are looking for ways to improve our line of products, kindly include a quick note as to why you were not satisfied.
Free Shipping on Orders Over $100.00
We are pleased to offer free shipping via FedEx Ground on all domestic orders over $100.00. Shipping charges will be automatically deducted during the checkout process.
Domestic Orders
US orders can be shipped via FedEx Ground and USPS Priority Mail with Express deliver options available. Estimated delivery dates for each will be displayed at checkout. You will receive an email notice confirming shipment date along with tracking information.
Order Processing
All orders, including those with expedited delivery, must be placed by 8:00am PST for same day processing. All orders received after this time will be processed the next business day.
International Orders
For International Orders please Click Here
Privacy
Your privacy is very important to us. We will never give your name, address, or any other information to any other company or individual for their promotional purposes.
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